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Policies : Mission: It is our goal to ensure you are totally satisfied with each and every item you purchase from us, and to that end, the following are our normal operating procedures. > We are NOT professional geologists nor do we claim to be "experts" in the field of rocks and minerals. We are experienced rock hounds with over 35 years experience. We do the best we can. If you know something we don't or we have stated something incorrectly, we are happy to receive your input, just e-mail us at spiritrock@lasvegas.net > We will never "over-describe" any item or present photos which hide imperfections or make the item look different than it does in real life. We may take some photos with the item "wet" to show color definition or what a polished appearance would be like. We will state in our description "Item Shown Wet" if we picture the specimen wet. In most cases photos are taken under natural sunlight or in our photo booth with "daylight" lamps. Our fluorescent photos are taken under a "Way Too Cool" Triple Wave UV light. Some photos are taken with flash on to get an accurate photo. We photograph our specimens with a Nikon Coolpix L1 camera or a Sony Cybershot DSC-H9. > In the unlikely event you are not happy with the item you purchase, a full refund will be issued (minus shipping costs) if you notify us within 7 days of receipt of the item AND return the item un-damaged to us. > Rocks and Minerals are " Found " items and as such are not museum quality perfect. Specimens have naturally occurring flaws or faults due to the nature of each type of specimen. We will always try to describe the specimen accurately, including the natural faults, chips etc. Shipping (USA Only) > ALL USA orders are shipped insured USPS Priority Mail . We are happy to combine shipping for multiple purchases. > We do not charge a packing materials/handeling. > We charge only Actual Shipping Costs which will be clearly displayed on all USPS shipping labels > We have included insurance in the purchase price. Every item shipped is carefully packed. >>> PLEASE CONTACT US FOR SHIPPING CHARGES OUTSIDE THE USA <<< > We normally ship an item within 2 days of payment clearing. Holidays and weekends may extend the packing and shipping times, but we try to ship as quickly as possible. (we know you want it quickly!) > We cannot be responsible for delays in delivery caused by USPS or delays caused by incorrect address information from purchaser. Please include correct mailing address with payment. Payments > We accept PayPal ( Credit Cards or Checks through PayPal ) We have found PayPal to be the safest method of payment for both purchaser and seller! > Money Orders or Cashiers Checks are also accepted. Please e-mail us your purchase item info and we will reserve it until Money order or Cashiers check is received. We DO NOT accept payment by credit card except through PayPal > Nevada Residents will incur an additional 7.75% sales tax |
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