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Our Policies Mission: It is our goal to ensure you are totally satisfied with each and every item you purchase from us, and to that end, the following are SpiritRock Shop's operating procedures. We are NOT professional geologists nor do we claim to be "experts" in the field of rocks and minerals. We are experienced rock hounds with over 35 years experience. We do the best we can. If you know something we don't or we have stated something incorrectly, we are happy to receive your input, just e-mail us at spiritrock@lasvegas.net We will never "over-describe" any item or present photos which hide imperfections or make the item look different than it does in real life. We may take some photos with the item "wet" to show color definition or what a polished appearance would be like. We will state in our description "Item Shown Wet" if we picture the specimen wet. In most cases photos are taken under natural sunlight or in our photo booth with "daylight" lamps. Our fluorescent photos are taken under a "Way Too Cool" Triple Wave UV light. Some photos are taken with flash on to get an accurate photo. We photograph our specimens with a Nikon Coolpix L1 camera or a Nikon Coolpix L110. In the unlikely event you are not happy with the item you purchase, a full refund will be issued (minus shipping costs) if you notify us within 7 days of receipt of the item AND return the item un-damaged to us. Rocks and Minerals are " Found " items and as such are not museum quality perfect. Specimens have naturally occurring flaws or faults due to the nature of each type of specimen. We will always try to describe the specimen accurately, including the natural faults, chips etc. Shipping (USA Only) ALL USA orders are normally shipped insured USPS Priority Mail. We automatically combine shipping for multiple purchases. Shipping charges are based on weight. Items that are too large or cost prohibitive for Priority Mail shipment will be sent UPS Ground. We do charge a packing materials / handling fee starting at $3.00 per shipment to pay for the costs of packing materials and shipping costs. Actual Shipping Costs will be clearly displayed on all USPS shipping labels We have included insurance in the purchase price. Every item shipped is carefully packed. We normally ship an item within 2 days of payment clearing. Holidays and weekends may extend the packing and shipping times, but we try to ship as quickly as possible. (we know you want it quickly!) We cannot be responsible for delays in delivery caused by USPS or delays caused by incorrect address information from purchaser. Please include correct mailing address with payment. Payments We accept PayPal ( Credit Cards or Checks through PayPal ) We have found PayPal to be the safest method of payment for both purchaser and seller! Money Orders or Cashiers Checks are also accepted Please e-mail us your purchase item name and item # and we will "reserve" it until Money order or Cashiers check is received. We DO NOT accept payment by credit card except through PayPal Sales Taxes We do not charge sales tax on orders that are shipping outside the state of Nevada. Sales tax for orders shipped within the state of Nevada are at the prevailing rates, currently 8.100% Privacy Policy What information do we collect? We collect information from you when you place an order. When ordering or joining our Rock Talk section as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously at any time. What do we use your information for? Any of the information we collect from you may be used in one of the following ways: To improve our website as we continually improve our website based on the information and feedback we receive from our customers and visitors. To improve customer service as your information helps us to successfully respond to your customer service requests and support needs. To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. To administer a contest, promotion, survey or other site feature To send periodic emails The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. How we protect your information We offer the use of PayPal's secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. During and after a transaction, your private information such as credit cards, social security numbers, etc. is not seen by our site will not be stored on our servers. We receive notification from PayPal that a payment has been received. We are given necessary information to complete shipment and e-mail customer as to status of purchase and shipment. Do we use cookies We do not use cookies. Personal Information Disclosure We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. Third party links Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. Childrens Online Privacy Protection Act Compliance http://www.coppa.org/comply.htm We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older. Your Consent By using our site, you consent to our privacy policy. Changes to our Privacy Policy If we decide to change our privacy policy, we will post those changes on this page and update the Privacy Policy date below. This policy was last modified on September 5, 2010 Contacting Us If there are any questions regarding this privacy policy you may contact us using the information below. http://www.SpiritRockshop.com 5575 N. Tee Pee Lane Las Vegas, NV 89149-2440 admin@spiritrockshop.com 702-332-5676 |
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